Last updated: September 1, 2026

VOW ADORE (“VOW ADORE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, communicate with us, create an account, subscribe to our communications, or purchase our digital templates, products, or services.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will ask for your consent before collecting, using, or disclosing your personal information.

SECTION 1 — INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our website and services.

Information you provide directly:

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Billing address
• Payment and billing information
• Account login information, if customer accounts are available
• Order information, including the products purchased, purchase date, and transaction history
• Marketing and communication preferences
• Reviews, survey responses, or feedback
• Information submitted through forms, questionnaires, or product-personalization fields
• Correspondence and information you provide when contacting customer support
• Any other information you choose to provide to us

Payment information

Payments are processed by Shopify Payments or another third-party payment processor available at checkout.

We generally do not directly store complete credit card numbers or other full payment-card details. Payment information is collected, processed, and secured by the applicable payment processor in accordance with its own privacy policy and security standards.

Information collected automatically:

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Device identifiers
• Language and general location information
• Referring website or source
• Pages viewed
• Links or buttons selected
• Date and time of visits
• Time spent on the website
• Shopping-cart activity
• Checkout activity
• General browsing and purchasing behaviour
• Information collected through cookies, pixels, tags, and similar technologies

This information helps us understand how visitors use our website and allows us to improve its performance, security, content, and customer experience.

SECTION 2 — HOW WE COLLECT INFORMATION

We may collect personal information:

• Directly from you
• Automatically through your device or browser
• Through Shopify and the applications connected to our store
• From payment processors
• From analytics and advertising providers
• From email-marketing platforms
• From social-media platforms when you interact with our accounts, advertisements, or content
• From fraud-prevention and security providers
• From other service providers that support our business operations

Information received from third parties is handled in accordance with this Privacy Policy and any additional restrictions imposed by the party that provided it.

SECTION 3 — HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process and fulfill purchases
• Deliver digital products, download links, order confirmations, and receipts
• Create and manage customer accounts
• Provide customer service and respond to questions or requests
• Verify transactions and maintain accurate purchase records
• Restore access to previously purchased products when appropriate
• Communicate important information about an order or product
• Operate, maintain, and improve our website
• Personalize your website and shopping experience
• Understand how visitors use our website
• Develop or improve products, services, content, and promotions
• Send newsletters, product announcements, educational content, or promotional messages when permitted
• Measure the effectiveness of advertising and marketing campaigns
• Display advertising that may be more relevant to your interests, where permitted
• Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity
• Enforce our Terms and Conditions, licensing terms, and other policies
• Protect our rights, property, customers, and business
• Comply with tax, accounting, regulatory, and legal obligations
• Establish, exercise, or defend legal claims

We will only use personal information for the purposes for which it was collected or for another purpose that is compatible with the original purpose, unless otherwise permitted or required by law.

SECTION 4 — LEGAL BASES FOR PROCESSING

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may rely on:

• Contract: Processing is necessary to complete your purchase, deliver your products, or provide requested services.
• Consent: You have agreed to a particular use, such as receiving promotional emails or accepting non-essential cookies.
• Legitimate interests: Processing is reasonably necessary to operate, protect, and improve our business, provided those interests do not override your rights.
• Legal obligations: Processing is necessary to comply with tax, accounting, court, regulatory, or other legal requirements.
• Protection of rights: Processing is necessary to prevent fraud, protect users, enforce agreements, or establish or defend legal claims.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing completed before consent was withdrawn.

SECTION 5 — HOW WE DISCLOSE INFORMATION

We do not sell personal information.

We may disclose personal information to trusted third parties when reasonably necessary to operate our website, complete transactions, deliver products, market our business, or comply with the law.

These third parties may include:

• Shopify and related ecommerce providers
• Payment processors and financial institutions
• Digital-product delivery services
• Website-hosting and cloud-storage providers
• Email and customer-communication platforms
• Analytics providers
• Advertising and social-media platforms
• Customer-service providers
• Fraud-prevention, cybersecurity, and technical-support providers
• Accountants, legal advisers, insurers, and other professional advisers
• Government bodies, regulators, courts, or law-enforcement authorities where legally required

Service providers are permitted to access personal information only as reasonably necessary to perform services for us and are expected to handle it in accordance with applicable privacy and security requirements.

Legal disclosures:

We may disclose personal information if we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process
• Respond to a lawful request from a public authority
• Protect our legal rights
• Investigate fraud or unlawful activity
• Protect the safety, rights, or property of VOW ADORE, our customers, or others
• Enforce our agreements, policies, or product-licensing terms

SECTION 6 — SHOPIFY

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to offer and sell our digital products and services.

Shopify may collect and process personal information when you visit our store, place an order, or otherwise interact with the website. Shopify may process this information in countries other than the country in which you live.

For more information about how Shopify handles personal information, please review Shopify’s consumer privacy policy and privacy resources.

SECTION 7 — COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small files stored on your browser or device. They may be used to:

• Keep the website functioning properly
• Remember items placed in your cart
• Remember preferences and settings
• Support account login and checkout
• Maintain website security
• Understand website traffic and visitor behaviour
• Measure website and marketing performance
• Personalize content
• Support advertising and retargeting, where permitted

Cookies may be categorized as:

• Essential cookies: Required for basic website, checkout, account, and security functions.
• Functional cookies: Remember your preferences and improve website functionality.
• Analytics cookies: Help us understand how visitors use the website.
• Advertising cookies: Help measure campaigns and deliver more relevant advertising.

You may manage cookies through your browser settings or through any cookie-preference tool made available on our website. Blocking certain cookies may affect website functionality, checkout, or your overall experience.

Your browser may also allow you to send a “Do Not Track” signal. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request. Where legally required, we honour recognized browser-based privacy preference signals.

SECTION 8 — EMAILS AND MARKETING COMMUNICATIONS

We may send you transactional messages relating to purchases, downloads, account activity, product updates, customer support, security, or changes to our policies. Because these messages are necessary to provide your purchase or requested service, you may not be able to opt out of all transactional communications.

We will send promotional emails only where permitted by law or where you have consented to receive them.

You may unsubscribe from promotional communications at any time by:

• Selecting the unsubscribe link included in an email
• Updating your communication preferences, where available
• Contacting us using the information provided below

Unsubscribing from promotional emails will not prevent you from receiving necessary order, account, security, or customer-service communications.

SECTION 9 — INTERNATIONAL DATA TRANSFERS

VOW ADORE, Shopify, and our other service providers may process or store personal information outside your province, state, or country.

As a result, your information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement authorities, or government agencies in that jurisdiction where legally permitted.

Where required, we use reasonable contractual or organizational safeguards to protect personal information transferred internationally.

SECTION 10 — DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Process and document purchases
• Deliver digital products
• Provide customer support
• Maintain transaction and licensing records
• Manage our relationship with customers
• Detect or prevent fraud
• Resolve disputes
• Enforce agreements
• Meet tax, accounting, legal, and regulatory requirements

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to technical limitations and applicable legal requirements. Certain information may remain temporarily in secure backups until those backups are overwritten or deleted through ordinary retention processes.

SECTION 11 — HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Unauthorized disclosure
• Accidental destruction

These safeguards may include secure ecommerce and payment systems, access controls, password protection, encryption where appropriate, and the use of reputable service providers.

However, no website, internet transmission, electronic-storage system, or payment method can be guaranteed to be completely secure. You provide information through the website at your own risk and are responsible for keeping any account credentials confidential.

If you believe your information or account may have been compromised, please contact us promptly.

SECTION 12 — YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request information about how your personal information is used or disclosed
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent, where processing is based on consent
• Object to or restrict certain processing
• Request a portable copy of certain information
• Opt out of marketing communications
• Opt out of certain targeted advertising or data-sharing activities where applicable
• Submit a complaint to an applicable privacy or data-protection authority
• Appeal a decision concerning a privacy request, where required by law

These rights are not absolute. We may need to retain certain information to fulfill an order, comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements.

To submit a privacy request, contact us using the details in Section 17. We may need to verify your identity before completing a request. If an authorized representative submits a request for you, we may ask for proof of authorization.

We will not discriminate against you for exercising an applicable privacy right.

SECTION 13 — CHILDREN’S PRIVACY

Our website, products, and services are not directed to children under the age of 18 or the minimum age required by the laws where they live.

We do not knowingly collect personal information from children without legally valid consent. If you believe a child has provided personal information to us, please contact us so we can review the matter and delete the information where required.

SECTION 14 — THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy, security, content, or practices of third parties. When you leave our website or interact with a third-party service, that party’s privacy policy and terms will apply.

We encourage you to review the privacy policies of any third-party websites or services you use.

SECTION 15 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business or services
• Changes to the technologies we use
• Legal or regulatory developments
• Changes to our data-handling practices
• Operational or security requirements

The revised policy will be posted on this page with an updated “Last updated” date. Where required by law, we will provide additional notice or request renewed consent before making a material change.

We encourage you to review this Privacy Policy periodically.

SECTION 16 — QUESTIONS OR COMPLAINTS

If you have a concern about how we handle personal information, please contact us first so we can review and respond to your concern.

Depending on where you live, you may also have the right to submit a complaint to a privacy commissioner, data-protection authority, or other applicable regulator.

SECTION 17 — CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy request, please contact:

VOW ADORE
Contact page: Contact Us

Please include sufficient information for us to understand and respond to your request. For your protection, we may request additional information to verify your identity before providing access to or changing personal information.

Effective date: September 1, 2026